We will be closing at 5pm on Monday, March 27, 2017.
Although we keep a large inventory in stock, it may be necessary for us to order your product(s) from our manufacturer(s) and it may take one to four weeks for you to receive your order. If we anticipate it taking longer, we will contact you via email or telephone. If you are in need of an order ASAP, please contact our customer service office at (866) 747-7020 to inquire whether your item(s) is in stock or needs to be ordered. We will only ship complete orders. If you need to have a partial order shipped, please contact us for additional shipping charges.
If we do not have the item(s) you ordered in inventory and it is necessary for us to order your product(s) from our manufacturer(s), we will collect a deposit from you equal to 100% of the total order at the time your order is placed with us. When the product is shipped to you, we will apply this deposit as payment towards your order. This deposit is fully refundable until the product is shipped and you may cancel your order at any time prior to that.
International Orders will be charged an estimated amount of shipping which may vary from the actual amount when the order is shipped. Any difference in shipping costs will be subsequently charged or refunded to your card at the time of shipment. Houston Skate & Dance Shop has no control over whether a foreign country charges value added taxes or the amount.
Due to the varied locations of our manufacturers, some of which are located outside the United States, we cannot guarantee that any orders shipped from our manufacturers directly to our customers will always arrive in a timely manner. This is due to the fact that shipments crossing international borders may be delayed by the Customs Service, which is beyond both our manufacturers' and our control.
Please note that sometimes our manufacturers discontinue products without our knowledge. If you order a product(s) that has been discontinued, we will notify you promptly so that you select an alternative product(s) or receive a full refund.
Houston Skate and Dance Shop makes every effort to advise our customers on the sizing specifications of each of our manufacturers. Unfortunately, we cannot guarantee a perfect fit over the internet and we understand sometimes returns and exchanges are unavoidable. Regardless of the reason for the return or exchange, we will gladly reimburse you for the full price of the items(s) excluding shipping and handling providing the following conditions are met:
1. All item(s) must be returned within 30 days of receipt with tags attached. Item(s) showing evidence of wear or use will not be accepted for return or exchange. NO EXCEPTIONS.
2. All opened packages of skating tights are non-refundable. In the case of manufacturer's defects, tights can only be exchanged for the same model and size.
PLEASE NOTE: Item(s) MUST be returned to the the address printed on the top of your receipt. If you have any questions, contact us toll free at (866)747-7020.